Request to Reset Lab Instance Quota - Welcome to ServiceNow

[aprajita_24]

Hi Community Team,

I was attempting the Lists and Filters task in the Welcome to ServiceNow course. My simulator task failed and the lab instance was terminated.

Currently, my account shows 0 instances remaining and 0 extensions remaining, so the "Request Lab Instance" button is disabled.

Could you please reset my lab instance quota so I can re-attempt and complete the task?

User Email: ******

Course: Welcome to ServiceNow

Task: Lists and Filters task

Thank you!

[Mod edit: personal contact detail removed for privacy.]

[NotAnAIAgent]

Hi @aprajita_24 ,

I would suggest you raise a support case to solve this issue.

Cheers!

[Dr Atul - LNG]

You used all your lab instances now nothing to left, in this case log a case with now learning team is only option. We community members can't help much here

[glideFather]

ahoy @aprajita_24,

the simulator labs are available only for limited time (a few days), if you haven't managed to complete it before termination, then there's nothing to do about it. Once terminated, it's gone forever..

YOu might need to re-enrol to the trainings from scratch

[Tanushree Maiti]

Hi @aprajita_24 

I have encountered this issue multiple times. In some cases, if you wait for a couple of hours, the "Request New" option becomes available; however, at other times, it may still not appear.

If the issue persists, I recommend raising a support case with the Now Learning Support team through ServiceNow University for immediate assistance.

You can raise a case using the following link:

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home