Retaking a completed course

[sherry_norris]

Is there a way to locate and retake a course as a means of preparing for a certification such as the CSA exam? When I search for courses, I do not seem to see any of the courses that I've completed other than showing as badges, etc. Thanks!

[Mathew Hillyard]

I assume you are in NowLearning and you have taken and completed an On-Demand course, rather than an instructor-led or in-person course?

Just search for the course name in NowLearning. You may have to copy/paste the exam name from the relevant badge as the search engine is quite particular.

Instead of a Start button your will see a Resume button. You can then go right through the course again. I believe you can even request a fresh training instance if the course includes on-platform exercises. 

[Mark Roethof]

Hi there,

To re-take a course, the course manually needs to be reset. You can create a personal Now Learning case for this.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Mathew Hillyard]

Technically speaking you can just hit the Review button, request a new lab instance, and take the entire course again. The only part of the experience you won't have is the progress indicator - but if you've already taken it, does that matter? You can still follow the entire course without having to submit a case.

I have been able to do this with any On-Demand course in NowLearning as of version 2.0, including assessment simulators (which will re-set your assessment score, but AFAIK won't remove any earned badges).

[Mark Roethof]

Taking the approach you are mentioning, won't provide you with a new Exam voucher?

Kind regards,
Mark