Retiring OOTB Process Training for Process users

[JenniferC583165]

I'm curious why Now Learning is retiring a lot of the Next Experience courses centered around OOTB Process workflow inside of ServiceNow. These were so useful in familiarizing process users with what the OOTB process offered to help guide them away from a 'lift & shift" mentality and instead help them visualize the possibilities available. 

[Nikhil Bajaj9 · Accepted solution]

You can raise it with ServiceNow.  Whom to contact for which purpose info can be found here:-

https://www.servicenow.com/community/training-and-certifications/useful-information-whom-to-contact-...

Regards,

Nikhil Bajaj

[Nikhil Bajaj9 · Accepted solution]

You can raise it with ServiceNow.  Whom to contact for which purpose info can be found here:-

https://www.servicenow.com/community/training-and-certifications/useful-information-whom-to-contact-...

Regards,

Nikhil Bajaj

[Dr Atul G- LNG]

Hi @JenniferC583165 

The Now learning course always updated which means new courses added and old are removed. The reason can be for above issue , Sn heading to use more on Flow not on workflow. May  I Know what courses you are referring here.

@David Giammona @Ravi Sandhu is might be helpful here. 

[JenniferC583165]

Retiring Courses:

Change Management: Approval

Change Management: Change Advisory Board

Change Management: Creation and Scope

Change Management: Emergency and Standard Changes

Change Management: Implementation

Change Management: Overview

Change Management: Review and Closure

Change Management: Summary Practice

Customer Service Case Management

Get Started with Service Operations Workspace Simulator

Get Started with the Now Platform (Classic UI)

Get Started with the Now Platform (Next Experience)

HR Case Management: Document Case Details (Paris)

HR Case Management: Employee Service Center (Paris)

HR Case Management: Overview (Paris)

HR Case Management: Resolve and Close Case (Paris)

HR Case Management: Work on Case (Paris)

Incident Management: Next Experience

Knowledge Management: Create Knowledge

Knowledge Management: Overview

Knowledge Management: Social Q&A

Knowledge Management: Use Knowledge

Problem Management: Next Experience

Request Management: Next Experience

I understand that content changes over time, but there is no indication that new versions are being released. Instead the message seems to be referring folks to Welcome to ServiceNow course, which is a great overview of SN but not detailed enough to cover the OOTB processes. As a new customer going through implementation, I've found these process-user courses a great tool in familiarizing folks with what SN offers OOTB. I would not expect to use it for end-user training since we'll likely have some variation from OOTB, but it was a nice way to prep process stakeholders before the workshops are held so they are prepared and not overwhelmed. If there is similar content out there that I'm not seeing, I'd love to be pointed in the right direction.

[JenniferC583165]

Retiring Courses:

Change Management: Approval

Change Management: Change Advisory Board

Change Management: Creation and Scope

Change Management: Emergency and Standard Changes

Change Management: Implementation

Change Management: Overview

Change Management: Review and Closure

Change Management: Summary Practice

Customer Service Case Management

Get Started with Service Operations Workspace Simulator

Get Started with the Now Platform (Classic UI)

Get Started with the Now Platform (Next Experience)

HR Case Management: Document Case Details (Paris)

HR Case Management: Employee Service Center (Paris)

HR Case Management: Overview (Paris)

HR Case Management: Resolve and Close Case (Paris)

HR Case Management: Work on Case (Paris)

Incident Management: Next Experience

Knowledge Management: Create Knowledge

Knowledge Management: Overview

Knowledge Management: Social Q&A

Knowledge Management: Use Knowledge

Problem Management: Next Experience

Request Management: Next Experience