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Resolved! I have an upcoming CSA exam this Saturday and I'm trying to prep for it. I already have the blueprint exam, but I wonder if these two links are still recommended to learn from?

I have this practice exam: https://www.classmarker.com/online-test/start/ And also this Quizlet from Deloitte Dill: https://quizlet.com/Deloitte_Dill Are they still recommended to learn from or are they outdated? Any other advice would also be apprec...

Maria21 by Kilo Contributor
  • 1871 Views
  • 4 replies
  • 11 helpfuls

Resolved! Decision tree use in knowledge Base

My organization has decieded to implement the use of a Decision tree in the knowledge base. Does anyone in the community have any experience implementing a decision tree in a ServiceNow knowledge base? Any experience using tools like RoboHelp? Any re...

welterp by Giga Contributor
  • 6505 Views
  • 5 replies
  • 0 helpfuls

Resolved! ITSM certification blue print

Dear all, I am actually studying the Self peace training of ITSM fundamental and have gone through the certification blue print document as well. In the blue print document of the certification, it is mention for example for INCIDENT the following co...

wakespirit by Kilo Guru
  • 2008 Views
  • 4 replies
  • 0 helpfuls

Resolved! SDLC Scrum Process Pack Plugin

Currently on Dublin and my development team is asking for me to enable the SDLC Scrum Process Pack Plugin and assign the scrum master role.   I'm not exactly sure how to accomplish and I am hoping someone will assist me.  thanks in advance.  

Resolved! Delta Certification Passing criteria

Hi, I'm planning to appear for Delta exam of CSA. I was wondering about the passing criteria and the study material or notes for the Delta certification of CSA. Any help and suggestion will be helpful, Since Delta certification is just introduced. Re...

Alok Das by Tera Guru
  • 7926 Views
  • 4 replies
  • 18 helpfuls