ServiceNow Admin Certification - Lists and Filters​ Task - Failed

[NithinSethu]

Currently i'm doing follwing tasks
Task Description: View a list of incidents and personalize the list, as well as update some fields using the List Editor.

Task Instructions:

1. Navigate to the All menu and select Incident > All.

2. Select Show/hide filter (funnel) icon.

3.
Set the field, operator(filter/condition), and value choice lists to the following:

State | is not | Closed AND
Assignment Group | is not empty AND
Assigned to | is not empty

4. Select Run.

5. Select the Priority column to sort the list so that 1-Critical incidents appear first in the list.

6.
Select the State column of all 1-Critical incidents and use the List Editor to change the State to In Progress. Select the green check mark to save the list changes. (Only 2 rows will be updated.)

TIP: To use the List Editor, press the Shift key on your keyboard, and use your mouse to click and drag to select multiple fields in a column. This allows you to edit multiple records at the same time.

7. Select the Personalize List (gear) icon to remove the "Opened" and "Updated by" columns.

8. Locate INC0000055 and set the Category to Software.

Error: Screenshot attached. Please help to solve this error.

[Dr Atul G- LNG]

Hi @NithinSethu 

Recently one of my friend also stuck at this, look like it is data issue in lab instance and causing the issue. My recommendation, skip this step and move forward.