(ServiceNow Administration Fundamentals On Demand) Lab 4.2

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ParisHarris
Tera Contributor

‎04-19-2024 10:00 PM

I am currently doing the ServiceNow Administration Fundamentals On-Demand course Lab 4.2 and I have run into a bit of an issue. in Section 2: Grant Roles to Support Groups, step 8: "Repeat these steps to add u_holographic_hhd_handheld_user to the Training Technology Support group." My issue is that I cannot locate the Technology Training Support group. I can't figure out why or where I may have gone wrong. Educate me.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-21-2024 02:17 AM

Hi @ParisHarris 

 

This must be in group table, or you missed to create in previous labs. If not there, create a new group with this name and do the lab. 

 

Please share feedback.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-21-2024 02:17 AM

Hi @ParisHarris 

 

This must be in group table, or you missed to create in previous labs. If not there, create a new group with this name and do the lab. 

 

Please share feedback.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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lperks
Tera Contributor

4 weeks ago

I've just looked through the inkling pack and can't find any reference to "Training Technology" group using the search function in relation to creating this group.

Either the training has been updated and this part was removed or was not there to begin with.

Happy for someone to correct me by supplying the section it asks for this to be created in.

Failing that as per below just quickly create the group (even though noone will be assigned a role within it - so it's pointless)

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