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ServiceNow Administration Fundamentals On Demand Lab 5.1 "Cloud Dimensions" Company Is Missing

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Swilliamson16
Tera Contributor

‎02-12-2025 08:28 AM

I have just begun lab 5.1 and have not had any other issues with any of the previous labs. First direction for lab 5.1 is:

 

Define primary company as Cloud Dimensions

  1. As System Administrator, navigate to All > User Administration > Companies.
  2. Configure the List Layout to add the Primary column to the list view.
  3. Filter on Primary is true.
  4. Verify Cloud Dimensions is listed.

However, when I follow these steps the only thing that populates is a record titled "Your name here"

 

What am I missing?

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Swilliamson16

‎02-19-2025 04:10 PM

Hi @Swilliamson16 

 

So it is same in my PDI.

 

AGLearnNGrow_0-1740010076663.png

Did you miss any steps before this, such as creating the company? If yes, please address that. If not, as a last attempt, try replacing "Enter your name here" with "Cloud Dimension" and check again.

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-13-2025 05:32 AM

Hi @Swilliamson16 

make sure you have all click once to see all companies.

 

AGLearnNGrow_0-1739453567647.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Swilliamson16
Tera Contributor
In response to Dr Atul G- LNG

‎02-14-2025 04:16 AM

Hello. Yes this is done but the company still does not appear.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Swilliamson16

‎02-14-2025 04:53 AM

Look like its data issue in your instance, try to refresh it again.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Swilliamson16
Tera Contributor
In response to Dr Atul G- LNG

‎02-14-2025 04:54 AM

I've refreshed and terminated and restarted my lab instance as well. I have followed all of the previous lab steps 100% with no errors. Not sure why this one does not produce the correct information.

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