ServiceNow Administration Fundamentals On Demand Lab 5.1 "Cloud Dimensions" Company Is Missing

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Swilliamson16
Tera Contributor

‎02-12-2025 08:28 AM

I have just begun lab 5.1 and have not had any other issues with any of the previous labs. First direction for lab 5.1 is:

 

Define primary company as Cloud Dimensions

  1. As System Administrator, navigate to All > User Administration > Companies.
  2. Configure the List Layout to add the Primary column to the list view.
  3. Filter on Primary is true.
  4. Verify Cloud Dimensions is listed.

However, when I follow these steps the only thing that populates is a record titled "Your name here"

 

What am I missing?

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Dr Atul G- LNG
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Tera Patron
In response to Swilliamson16

‎02-19-2025 04:10 PM

Hi @Swilliamson16 

 

So it is same in my PDI.

 

AGLearnNGrow_0-1740010076663.png

Did you miss any steps before this, such as creating the company? If yes, please address that. If not, as a last attempt, try replacing "Enter your name here" with "Cloud Dimension" and check again.

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Swilliamson16
Tera Contributor
In response to Dr Atul G- LNG

‎02-21-2025 12:20 PM

I went ahead and renamed this "Enter your name here" company to "Cloud Dimensions" and proceeded normally and was able to complete. I don't see in the instruction where I ultimately had to rename a company to Cloud Dimensions previous to this lab either. Hopefully no further issues through the rest of this course. Thank you!

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Dr Atul G- LNG
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Tera Patron
In response to Swilliamson16

‎02-22-2025 12:18 PM

Perfect @Swilliamson16 so it work. Please close the thread by accepting the answer.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Swilliamson16
Tera Contributor
In response to Dr Atul G- LNG

‎02-14-2025 05:17 AM

I have refreshed completely as well as terminated and restarted my instance and the problem still persists. I have followed all previous labs with no issues. This is the only one that has not produced properly.

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