Servicenow CAD certification 2024

[venkat_guthik]

Hi Everyone... Please help with my query and suggest your opinions.
 I have completed my course and written my CAD certification exam on March 06, 2024 (through my company partner portal). In my nowlearning profile CAD certification is showing that Expired. After completion of my CAD exam there is no delta exams happened, within 3 months how it will be expired, approximate time is 1 year right.

After my observation in nowlearning portal, they increased the course fee 300$ to 500$ (when i have taken it is 300$), Servicenow expired my Certification.

And the course which i have taken is showing as expired.

Now new CAD course showing the fee is 500$ in nowlearning portal, and showing course completed on march 1, 2024.

They need to take new course fees 500$ from the users who are taking the course newly, for already completed persons they don't charge  right ? Because of these new course changes they can't make the certificates expire right??
Please help anyone and suggest me... do i need to retake the course and CAD exam (or) servicenow will they make my certificate ACTIVE defaultly or not(Because it is their mistake only right).

[Dr Atul G- LNG]

Hi @venkat_guthik 

There is a delta exam for CAD, as the new release has been done. You missed out that delta seems, Better to log a Now learning case and team can guide you better manner. Dont loose hope , things will be alright soon. 

[venkat_guthik]

Hi Atul,
After completion of my CAD exam in March-2024(Vancouver version), there is no Delta exams happened for the new release Washington DC.
Thanks for your response, i will submit a case against it in NowLearning platform.

[venkat_guthik]

Iam very disappointed by seeing this reply from Servicenow support team for my ticket. They are asking 200$ extra moeny. 

Please suggest anyone what i need to do now ?

[Mark Roethof]

Hi there,

Don't get me wrong, though we all can't help you on this. We are all random Community members.

You really need ServiceNow itself for this. And you already raised a Now Learning case.

What I do wonder, what is the cause of the invalidation process?