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What's an Incident in ServiceNow?

Incident is any disruption in the service/normal operation. An incident can be as simple as a blocker/hindrance caused in the process of implementing any routine operations/services. Examples of Incidents: Unable to access shared folder or driveSome ...

Resolved! How often do support tickets go unnoticed?

I have had a ticket open for a couple weeks now and for whatever reason the only response I get from support is this:Hi David,If you could provide an update for this Case so that I may either close the record or provide additional assistance, it woul...

David Gallo by Mega Contributor
  • 773 Views
  • 4 replies
  • 1 helpfuls

Resolved! CSA voucher query

Hello, My organization is new to ServiceNow and we are building up new partnerships with ServiceNow. My question is, after the partnership, do we get CSA certifications free voucher or do we have to pay for the voucher? Regards,Shoheb

Resolved! Reporting from multiple table

How do I pull reports from multiple tables? For example, I need to run a report that contains Incidents, Enhancements and Projects. I tried using the multiple data sets funtionality but it doesn't allow me to run a report in list view.

mgoodwin12 by Kilo Expert
  • 12185 Views
  • 4 replies
  • 1 helpfuls

APM Exam Study material suggestions

Hello, I am planning on taking the APM exam soon and I wanted to know if anyone had any recommended study/prep material? I usually go to Udemy for some practice test but doesnt look like there are many for APM. Does anyone know a good quizlet set may...

dagarson by Tera Guru
  • 394 Views
  • 2 replies
  • 0 helpfuls

Resolved! Lab 4.2: Create Access Controls

HiI am currently completing my Servicenow adminstation fundamentals on demand and I am stuck and unable to get the dropdown menu to work in  Lab 4.2: Create Access Controls, has anyone else experienced this ? it happened in Lab 3 too and has got to t...

Section 4 Establish Access Control Rules for Incident.PNG
jak2024 by Tera Contributor
  • 673 Views
  • 2 replies
  • 2 helpfuls

CSA exam passed

I passed my ServiceNow Certified System Administrator CSA exam with brilliant results. I got ServiceNow CSA practice test material from P2PExams and it was quite helpful. Using this practice material I got essential exam knowledge. It helped me under...

jadewillson by Kilo Contributor
  • 1988 Views
  • 4 replies
  • 4 helpfuls

Learning and Dev Instance

I am trying to get in and do some hands on learning with an instance.I have created a developer instance but all I can access is app studio. Is there anyway to get access to a full instance to learn with?Thanks

SSwift by Tera Contributor
  • 614 Views
  • 5 replies
  • 2 helpfuls