ServiceNow Certifications Expired Before Due Date (Both CSA & CAD)

[ROHITSRISAC]

Dear ServiceNow Support Team,

I hope this message finds you well. I am reaching out regarding an issue with my ServiceNow certification. My certification has expired earlier than expected, and I would like to understand the cause of this issue and how I can proceed with renewing or recertifying it.

Here are the details:

• Certification Name: [Certified System Administrator, Certified Application Developer]

• Certification ID: [CAD ID: 25746785, CSA ID: 25551214]

• Test Date : [(CSA Test Date: 12/09/2024) (CAD Test Date:  12/11/2024)]

• Original Expiry Date: [After One year of the Test Date]

• Expiration Date: [CSA Expiration Date: 30/10/2024] [CAD Expiration Date: 17/12/2024]

I would appreciate your assistance in determining whether there is a grace period available or if I need to take any immediate actions to renew or re-certify. If there was an error that caused the premature expiration, I would appreciate clarification on that as well.

Please let me know how I can proceed with renewing my certification and if any additional steps are required.

Thank you for your prompt attention to this matter. I look forward to your response.

Best regards,
[Rohith Chillara]
[Mail ID: 21pa1a0535@vishnu.edu.in]

[Dr Atul G- LNG · Accepted solution]

Hi @ROHITSRISAC 

I'm not sure which version you used to clear the CSA and CAD exams, but I think it was around September and November 2024. So, you're on the DC release, and now you need to complete the delta. The window for the delta is open until April.

Go Live:
January 15, 2025

Delta Exams:
January 15, 2025
through
April 15, 2025
NOTE: Program window will be extended until April 30th, 2025 to account for the unexpected downtime.

In this case, log a case via Now Learning → Help Centre and explain the issue. The team can help you understand why it expired earlier.