servicenow developer

[Navya Madala]

which one of the following mentioned action requires itil_admin role?
delete incident
resolve
update
archieve
could someone help me with answer

[Runjay Patel]

Hi @Navya Madala 

Actions that require itil_admin:

• Delete Incident
• Archive

Actions that do NOT require itil_admin:

• Resolve
• Update

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

-------------------------------------------------------------------------

[Ankur Bawiskar]

@Navya Madala 

itil admin can

1) delete incident

2) resolve

3) Update

Refer below OOB Delete ACL which tells itil admin can delete

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Navya Madala 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[yuvarajkate]

Achieve