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Scenario: I have different countries sharing an assignment group for ERP support; we keep their tasks separated based on location. What I am trying to figure out is how do others in the same situation handle escalation within the same assignment grou...
Hi,I have created the report with these conditions.Table: IncidentType: Bar ChartGroup By: Assignment GroupAggregation: CountChart Size: SmallDisplay Grid: Ticked (YES)Other Threshold: Show allShow empty columns: Ticked (Yes) Filter conditions:Assig...
then i have check the below condition in the BR gs.getUser().isMemberOf('itil') && current.assignment_group==''servicenow admin" here how i can check whether the user is member of 'itil' by using the tables like incident or change request or serv...
I am sure everyone allows their Approvers to delegate their approvals in ServiceNow. My query is.... What prevents a user from submitting a service request, and approving it for themselves if their Manager has delegated approval to them?
Hi, I am facing a problem with List Collector(Slush Bucket). Problem is of restricting what values that should be displayed in the List collector(slush bucket) field.I have constructed a service catalog item, in which there is a variable of type Lis...
Hi, I've implemented the below...Display Whether Tasks Have Attachments in List View - ServiceNow Wiki But this isn't working for the Incident table. Any ideas?
If I order software from service catalog, and go to procurement task item after approving the request, it shows me source request button. In this case my assignment group is procurement. But my questions are:Q1 - Why would I source request for a soft...
Hey guys, I've been struggling with this very simple question for too long, and I figured it was time to just ask. I am trying to edit templates for my company, to fill in all of the required fields, in order to save us some time. The last field re...
Hello Everyone, I need to pass on a Reference field's another column value to some web service from a UI action. var oCountry = g_form.getReference('country');gs.log('Object:' || oCountry,'WSCL');gs.log('Shot name' || oCountry.u_short_name,'WSCL');...
I'm trying to figure out if any one had done to get the last day of the month. I would like to pass the Month and the year and it would return me the last date. Somethign similar to the javascript function as shown below. var date = new Date();var f...
In one of the form we have a field named Reminder Interval and it is a choice field. We have 4 choices i.e. 7 days, 14 days, 21 days and 30 days.If due date in the form is above 7 days means need to send an reminder email for 7 days or if due date is...
Hi, I am new to Servicenowvar today=new Date(); //by using these gives output as UTC form date and time, so i am unable to macth this date with my input whatever i gave in the form var a= now();var b=nowDateTime();var right_now=g_form_Date_Time; a...
I've got a script that is working (thanks to http://www.servicenowguru.com/scripting/client-scripts-scripting/javascript-popup-boxes-servicenow/).But I want this script to query if the priority field is changing to one of three specific values and th...
I'd like to implement something where by if a certain priority is set (e.g. P1) that the 'Major Incident' template is inserted.So that the description and short description fields are populated with template text. What's the best way to go about imp...
I am curious to know what is vanilla implementation in service now?When service now gives instance, does to gives it integrated with AD (LDAP) and Exchange of customer?Or customer has to do it by themselves?
