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‎02-03-2025 09:16 PM
which one of the following mentioned action requires itil_admin role?
delete incident
resolve
update
archieve
could someone help me with answer
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‎02-03-2025 09:23 PM
Actions that require itil_admin:
- Delete Incident
- Archive
Actions that do NOT require itil_admin:
- Resolve
- Update
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‎02-03-2025 09:34 PM
itil admin can
1) delete incident
2) resolve
3) Update
Refer below OOB Delete ACL which tells itil admin can delete
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎02-05-2025 09:20 PM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎02-03-2025 09:48 PM
Achieve