servicenow developer

Navya Madala
Tera Contributor

which one of the following mentioned action requires itil_admin role?
delete incident
resolve
update
archieve
could someone help me with answer

4 REPLIES 4

Runjay Patel
Giga Sage

Hi @Navya Madala 

 

Actions that require itil_admin:

  • Delete Incident
  • Archive

Actions that do NOT require itil_admin:

  • Resolve
  • Update

 

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Ankur Bawiskar
Tera Patron
Tera Patron

@Navya Madala 

itil admin can

1) delete incident

2) resolve

3) Update

Refer below OOB Delete ACL which tells itil admin can delete

AnkurBawiskar_0-1738647185593.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@Navya Madala 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

yuvarajkate
Giga Guru

Achieve