ServiceNow Foundations Videos

[MadhuriGudiseva]

To complete the Foundational videos achievement and make progress toward a Now Creators Super badge, you must be logged in to the Now Community.

Part One | User Experience Overview User Experience (5:22) What is ServiceNow and How Can It Help Me Do My Job? (5:51) Quick Tour of the ServiceNow Platform (5:24) How to Request Something (3:10) How to Report an Issue (5:43) How to Use the Knowledge Base (6:25)	Part Two | Getting Started Overview Platform Architecture (5:51) Applications on the ServiceNow Platform (6:50) Tables, Records, and Fields (9:06) Navigating HI (7:24) Locating Resources (5:35)
Part Three | User Interface Overview User Interface (5:22)  Getting Started with the Application Navigator (3:59) Getting Started with Lists (12:25) Getting Started with Forms (10:32) Service Portal Overview (5:22)	Part Four | Process User and Manager Capabilities Getting Started with the ITIL Role(11:05)
Part Five | System Configuration Performing Basic Setup in Your Instance (3:59) Application Menus and Modules (4:14) Form Layout and Design (7:26) Working with Dashboards (6:34) Business Rules (6:57) Configuring Inbound Actions and Notifications (6:25)	Part Six | Service Catalog Service Catalog Administration Overview (6:25) Creating Service Catalog Categories (5:41) Creating Service Catalog Items (6:34) Creating Service Catalog Record Producers (7:32) Creating Service Catalog Execution Plans and Workflows (10:55)
Part Seven | IT Service Management Incident Management (11:40) Problem Management (9:28) Change Management (8:03)

Ready for more?

Register for our ServiceNow Fundamentals course and

take a deep dive into all the topics discussed in

this video series!

Note: This article is posted on behalf of ServiceNow Training team.

[Inactive_Use660]

Very good content. 

[Cedric Godin]

These videos are a great introduction to the world of the Now Platform.

They are helping new comers (like me).

[Sweswirl]

3 hours and 37 minutes

[Nadia6]

A complement very interresting !

[Eric80]

This videos will help me to improve my knowledge about ServiceNow Platform. I just started in a new role at my company as relational model support.

[Rik Covell]

great overview and rounded view of system

thanks

Rik

[Mark Smith5]

Very G !!

[Daniel Junqueir]

I saw all videos but they didn't complete Administrator Milestone. Anyone with the same problem?

[Kristi G_]

Hi Daniel,

Please send an email to NowCreators@servicenow.com and we will check the logs for you and let you know which ones you still need to watch. 

Regards,

Kristi

[Fernando Schep1]

I strongly believe the ServiceNow Fundamentals training which today costs USD 300 (Online paced but I understand has been decomissioned) or even USD 2400 through virtual class. should be free for everyone to have a good understanding on how the platform works. I would make it mandatory for every service desk agent to take before touching the platform.

This video set is great, but its already 4 years old? Unless they are kept updated? Not sure

Having such steep training costs for adoption of the platform is detrimental to its purpose.

[AndyNow]

I completed the paid Fundamentals course and I prefered the free https://developer.servicenow.com/ site for self learning the fundamentals.

[Community Alums]

Amazing work, thanks

[Raj_Esh]

It would be great if the videos are updated as the post says "edited 4y ago". And we know we have lots of changes within the ServiceNow platform.

[St_Evan]

How to see the progress within this section?

I am watching videos, but I am unable to distinguish where the progress is being tracked.

- I am logged into Now Community.

Any help is appreciated.

[Raj_Esh]

Unfortunately, it does not have any progress as it is an Article. It is something as we know what we watched. 

[Suzanne H]

I have the exact same question.

[Suzanne H]

yes, same.

[Kristi G_]

Hi,

Some users have suggested that you mark each video page as helpful after you've watched. Hope that helps some of you.

Regards,

Kristi G from the Now Creators team

[Andre Moreira1]

Great content!

[Felipe Dockhorn]

Great content!

[Ankush15]

Very Helpful!

[jxsaxton421]

Like st. evan above, I was noticing I haven't gotten the administrator star on my community profile. Can you just give everyone who has been to this page the credit for watching the videos if there isn't a way of tracking if we watched them on youtube just yet?

[Kristi G_]

Hi Joshua,

Please email NowCreators@servicenow.com and let us know your email address. We can track which videos you've watched and how many times you've watched them. If we have your email address, we will let if you've watched them all or which ones you are missing so you can get milestone completion.

Regards,

Kristi from the Now Creators team

[Rich J]

good content

[David McDonald1]

Helpful

[Goncalo Freire]

I've followed it step by step. Great!

[Alex Price]

Very informative content in these videos!

[Goncalo Freire1]

Awesome content! Thank you! 

[Hari M]

Hello

In our organization we can't see these videos as they are embedded in the web pages. These sessions seem to be available on youtube. Can you publish the youtube links for each session / video?

[marci_phelan]

Hi Hari. Not all of these videos are available on YouTube, but those that are appear in the ServiceNow Essentials playlist. However, because YouTube doesn't track your views of these videos, if you watch them there, you won't get credit for the Now Creators Super badge.

[Wim Vuyk]

Very helpfull for a start. Thanks

[Mike 3ra]

Are there updated versions of any of these videos?

[roderickdaniels]

Don't think its being tracked. Wonder if we could use ServiceNow to track completion of watching the videos via tasks 

[Ankit Dubey5]

this Videos provide a great overview

[Sprint1]

Hello everyone,

How can I get free access to a demo ServiceNow portal to practice the lessons in the videos above (ServiceNow fundamentals) ?

[Ashish Samant]

Hi,

Servicenow provides a developer instance.
Goto https://developer.servicenow.com/dev.do and request for an instance.

[Sprint1]

Hi Ashish,

Thanks for your prompt response. I'll try it out.

[Sandy Peluso]

Helpful link,thanks!

[Haseeb Ahmad2]

Helpful

[david sapin]

Very Helpful !

Thank you

[Piyush Agrawal]

Very Helpful, Thanks

[Sumedh Gajbhiye]

Great... Very helpful..

[pratiksha wagh]

helpful

[Bharat Shinde]

Hi Team,

I have watched the all 31 ‘ServiceNow Foundations Videos’ but in my profile nothing is got tracked. Please advise.

I watched all 31 videos, Bookmarked it, Liked it, Comment it, Subscribed it but nothing got tracked in my profile. There is no points/badges in achievement tab.

[BCELSTEI]

Hello Bharat are you talking about the "star" step in https://www.servicenow.com/success/now-creators.html ? (picture attached)

I can see i watched these videos in newcreators but not in my nowlearning profil too

I don't know if it s answered your question

have a good day

[Kristi G_]

Hi,

Watching the videos isn't tracked in Now Learning so won't appear in your Now Learning profile. BCELSTEI is correct. You'll received a completed Now Creators milestone but there are no badges associated with it. 

Hope this helps.

Regards,

Kristi

[Joel L]

Hello, @madhurig will there be an update for Polaris (Next Experience) of these Videos, or should one turn towards the available material on NowLearning?

Kind regards

[Umberto Tonin]

very helpful!

[Jens Damhoej]

It would be a great idea to update these videos..

A lot has changed in the last 5-6 years.

[User536877]

Great videos! Although Part 2 number 4 goes to a different video than expected.