ServiceNow Foundations Videos

[MadhuriGudiseva]

To complete the Foundational videos achievement and make progress toward a Now Creators Super badge, you must be logged in to the Now Community.

Part One | User Experience Overview User Experience (5:22) What is ServiceNow and How Can It Help Me Do My Job? (5:51) Quick Tour of the ServiceNow Platform (5:24) How to Request Something (3:10) How to Report an Issue (5:43) How to Use the Knowledge Base (6:25)	Part Two | Getting Started Overview Platform Architecture (5:51) Applications on the ServiceNow Platform (6:50) Tables, Records, and Fields (9:06) Navigating HI (7:24) Locating Resources (5:35)
Part Three | User Interface Overview User Interface (5:22)  Getting Started with the Application Navigator (3:59) Getting Started with Lists (12:25) Getting Started with Forms (10:32) Service Portal Overview (5:22)	Part Four | Process User and Manager Capabilities Getting Started with the ITIL Role(11:05)
Part Five | System Configuration Performing Basic Setup in Your Instance (3:59) Application Menus and Modules (4:14) Form Layout and Design (7:26) Working with Dashboards (6:34) Business Rules (6:57) Configuring Inbound Actions and Notifications (6:25)	Part Six | Service Catalog Service Catalog Administration Overview (6:25) Creating Service Catalog Categories (5:41) Creating Service Catalog Items (6:34) Creating Service Catalog Record Producers (7:32) Creating Service Catalog Execution Plans and Workflows (10:55)
Part Seven | IT Service Management Incident Management (11:40) Problem Management (9:28) Change Management (8:03)

Ready for more?

Register for our ServiceNow Fundamentals course and

take a deep dive into all the topics discussed in

this video series!

Note: This article is posted on behalf of ServiceNow Training team.

[User293249]

Hi Clo!

This is a task assigned to ServiceNow employees as an on-boarding tool. Once you have finished watching the videos, you should be able to mark the task complete by scrolling to the bottom of the page and clicking the "complete" button. I've attached a screenshot for reference. Once you click complete, the task should disappear from your to-do list in the Employee Portal! If you cannot see this button or if the task still appears after watching the videos and clicking it, then I would report an issue on the Employee Portal.

Hope this was helpful!

[Arya4]

Very nice

[Scott1]

Excellent list of videos

[Pooja91]

Hello All,

I am new to Service now and have recently joined the team as a QA tester. I am looking to do a certification and by definition found that CSA is a good one to start with.

I can't attend the instructor led training as it is very costly and so I am planning to take the "On Demand" free course. Please suggest me if the "On Demand" free course will be good enough:

• To take the certification exam post completing the training.
• Also, will I receive a link to buy the voucher
• What will be the cost to buy the exam voucher post completing the "On Demand" training

Thanks!!!

[Rishabh14]

Gold 🙂

[Shivika]

Best for beginners 

[Jawaria]

Hello, 

•  ServiceNow Fundamentals is a great course to start with. 

• Click on Resources > Training and Certifications, you will find many useful answers. 

Thanks,

Happy learning.

[Sachin Bhadana]

Very useful content.! 

[RodGallegos]

This was a great resource for me. I am just beginning my SN journey. Although I completed the Fundamentals course, these videos reiterated much of that same content in a more streamlined manner. 

[Malgorzata Maku]

Are the videos really 3 years old?  Is there a plan to have them updated once a year at least?

[Mahesh Malik]

Hi,

When would the progress reflect for my journey to Service Now Administrator?

To Achieve Star and complete 1st milestones, I have viewed the "Increase your knowledge of ServiceNow foundations" videos at the link 

https://community.servicenow.com/community?id=community_article&sys_id=a2dc2a65dbd0dbc01dcaf3231f96197e

I am still asked to continue completing the Increase your knowledge of ServiceNow foundations module, is this normal?

Kind Regards,

Mahesh Malik

[Kristi G_]

Hi Malik, 

Please send an email to NowCreators@servicenow.com. Once we have your email, we can take a look at the video log.

Regards,

Kristi Grace

Sr. Manager Now Creators

[Hitoshi Ozawa]

Be aware that videos have to be completely watched till the end. That is, if it's a 5:22 video, it has to be watched to 5:22 and not just to 5:21.

[Venkata Mahesh]

Excellent foundation modules for a newbie and wonderful videos to get started on ServiceNow. It would be great, if these tutorial & major topics discussed information with required pictures (arch etc) into a document/pdf. Thanks.

[Kristi G_]

Hi,

Ten of the videos were updated September 2019. There's not a current plan to update the remaining videos at this time. 

Regards,

Kristi Grace

Sr. Mgr. Now Creators

[acjunior]

Gives a good overview

[prasannakumard]

Hi Madhuri,

Excellent knowledge sharing.

Hope you have idea about ATF, please do videos about validate notifications (triggered notifications) for incident. What are the steps we need to validate a triggered notification in incident table.

Also, how to validate inbound email actions through ATF. 

Please do these videos and It would be very helpful.

Thanks & Regards,

Prasanna Kumar

[Kristi G_]

Hi,

We’ve conveyed your request to the right people and it will be considered with other video requests we’ve received.

Thanks,

Kristi Grace

Sr. Mgr. Now Creators

[User395502]

Hi,

I have watched all 31 ServiceNow Foundation videos while I was logged in to the community. Unfortunately I did receive any credit for the Star Administrator milestones.

Thanks for your support.

Best regards

Boris

[Kristi G_]

Hi,

Please send an email to NowCreators@servicenow.com. This will create a case for you with your email address so we can look into it for you. 

Regards,

Kristi

[Robert Bach]

Hi, I got this email (attached) from SNOW HI for a ticket submitted. Does this make sense? Thanks.

[Youn]

Hi Community

I'm interested by a CSA certification and i want to get some information about the training modules and the certfications path

Can anyone help me please

Regards

[Martin Bujold]

Super Nice Summary!  Easy to access!  I saved this in my OneNote Notebook for safe keeping!  Much Appreciated!

[ask1]

Hi Youn,

For CSA certification, you can enroll yourself in now learning on demand path - ServiceNow Fundamentals (refer below link).

https://nowlearning.service-now.com/lxp?id=overview&sys_id=6b78901c1b748050b1c7fe631a4bcb73&type=path

After successfully completed the course, you will receive voucher code which will be having 1 year validity and you can use it in webassessor for registering exam.

Please let me know if there any queries.

If my answer is satisfied, like & mark it as helpful.

Regards,

Manoj S

[Johnson Wieczor]

Hi Youn,

If you are interested in the CSA certification, you have to take the Servicenow Fundamentals course in which you will cover the following modules:

1. User Interface & Navigation

2. Collaboration

3. Database Administration

4. Self-Service & Automation 

5. Introduction to development (UI policy scripts)

6. Capstone Project

For more information please review  the following PDF document ServiceNow Certified System Administrator Exam Specification

[Youn]

Hi Manoj

Sincerly you helped me with your comment, but i can't reach some modules, there a message displayed : You should be enrolled to reach this module

Any advice please

Regards

[Jawaria]

Hi Youn,

You need to enroll Servicenow Fundamentals course in the order to see all modules.
Happy learning.

 Thanks 😊 

[Youn]

Hi Jawaria 

Can you please tell me how to ? there is a fee to pay ?

Thanks is advance

[Lee Mac]

Part 2.4 Navigating HI is actually a different video and only 1:10m long.

[Elif1]

Hello all, I have finished the ServiceNow Fundamentals (18 module) Course and related Simulator tasks as well. In one of the videos it is advised to finish Capstone Project before taking the exam but I couldn't find it anywhere! Can someone help me ? 🙂 
Best

[cherral]

Hi i have finished watching all the videos but i did not get the badge

[Kristi G_]

Hi Cherral,

Please send your email to NowCreators@servicenow.com and we will take a look for you.

Regards,

Kristi

[Shamanth2]

My Profile still says 0% even after watching all the videos. How do you get the credit for watching the videos? 

@Deaddin Edris can you help?

[Kristi G_]

Hi,

Please send an email to nowcreators@servicenow.com and we will help get this resolved for you.

Regards,

Kristi Grace

Kristi Grace

Sr. Manager Now Creators

Customer Success at Scale

I’m a Now Creator

[miguelrod1]

A very good presentation of information on each of the videos. This helped me increase my capabilities regarding the usage of the ServiceNow platform. Thanks!

[DJ Villaflor]

This is a huge help for starters, big thanks!

[Kumar Vasan]

Dear @katharine.campbell , you say these are not tracked or assessed but the Administrator star milestone expected me to complete watching all these videos which I did still it did not register my time invested in watching these videos and the milestone still shows "incomplete"

I am logged in as you can see, my name appears when I comment. Can you please help me with this? Cannot spend so much time again going through all these videos just to complete the milestone.

 Cc: @admin_michelle 

[Kristi G_]

Hi,

These are two separate things. Katherine's post was referring to pre-requisites for Now Learning courses. There are no Now Learning courses that use these as pre-requisites. It's just a suggestion for some of the beginner courses. 

Now Creators uses these videos as an activity for the Star level. The key is you have to be logged into Now Community because it's the only way that it can be tracked. Please send an email to NowCreators@servicenow.com so we can use your email address to check the logs. We will be able to tell you how many you have watched. 

Thanks,

Kristi

[Connie15]

great information

[Inactive_User3]

Gives a good overview

[Mike116]

Thank you for collating these videos!

[Manthan]

I really appreciate putting all this together for us

[Shuri]

Wonderful collection.

[Adeyemi]

Hi,

Do I have to listen to the videos here after completing the On demand foundation course?

Thank you.

[Kristi G_]

Hi,

The foundation videos are a suggested pre-requisite so there's no requirement to watch them. If you are participating in the Now Creators program, watching the videos will give you milestone completion for "Increase your knowledge of ServiceNow foundations" for the following roles:

• Administrator
• Developer
• Service Owner
• Business Process Owner

If you would like milestone completion, ensure you are logged in to Community (at all times) and watch the videos to the end. After you've watched all the videos, the milestone will be marked as completed and you will be on your way to achieving a super badge. 

For more information, click here.

Regards,

Kristi from the Now Creators team

[Martin Zamora]

Nice experience throughout these ServiceNow Foundations Videos !!!

[Boris Ortiz1]

great videos. 

[BaekSeungHee]

Cool and very good videos. thanks.

[Daniel45]

Great videos, thank you.

[Ryan_Gillespie]

This is great! All users should be required to take this training.