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ServiceNow University - Error when trying to open My Instance

johnnikolan
Giga Contributor

‎12-29-2025 07:29 AM

I am in the middle of the Catalog Builder Fundamentals course.  When trying to open My Instance, I am the following error:  "Hmmm… can't reach this page.  The connection was reset.".  

 

My internet connection is fine.  I have cleared my cache, restarted my browser, and restarted my machine.  Nothing works.  I have never received this error before.  

 

Any ideas?

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Laveena-Agarwal
Mega Sage

‎12-29-2025 10:39 PM

Hi @johnnikolan 

I have enrolled in the course, and it is working fine for me.

Could you please try again? The issue might have occurred due to a ServiceNow deployment happening at the same time, or because your instance has expired.

You can terminate the current instance and request a new one.

If the issue persists with the new instance as well, please raise a case by navigating to Help Center and clicking on Create Case.

 

Hope my response is helpful 🙂

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