SN Service Mapping Fundamentals MC + GA 17th Sept

[matt_coulter]

Class will begin shortly, but in the meantime please tell us a little about yourself by adding a comment below with the following information.

• Name
• Where you are located
• Company and role
• Why Service Mapping
• ServiceNow experience
• What is the main thing you hope to take away from the training
• A recent adventure or cool thing you have seen or done!

Look forward to chatting to you all shortly!

Matt

[Brad62]

Brad
Melbourne
Bupa - Change and Configuration Manager (one of 3)
Wish to perform Service Mapping at work
5 Months (Just completed Discovery Course)
Currently performing Change Mgt but wanting to move more into the Config space
Went to Canada for 5 weeks (Aug 2017 - Vancouver; Vancouver Island; Squamish; Whistler)

[James T]

• James
• Based in Melbourne
• Working for nbn as their Senior Major Incident Practice Lead
• We are currently implementing Service Now across our IT organisation and want to deliver a cohesive CMDB that looks beyond the infrastructure centric data delivered by the Discovery Module
• Relatively new to the platform (<6 months) , though I'm a certified SNow System Admin and have completed the Discovery Fundamentals Training about 4 weeks ago. We have been really impressed with what Discovery has delivered since we deployed it about 4 weeks ago
• Want to learn the "right" approach to service mapping as we move to deploy it within nbn
• Cool thing... I once took part in an on stage Illusion with David Copperfield in Las Vegas.

[Yew Hoong Ng]

• Name: Yew Hoong Ng
• Where you are located: Melbourne, Australia
• Company and role: Senior ITOM Technical Consultant at SN. Background, infrastructure and application management delivery and post delivery, Tivoli and Netcool
• Why Service Mapping: Implement great ITOM solutions for clients.
• ServiceNow experience: Only SN fundamentals, platform implementation, discovery and event management training
• What is the main thing you hope to take away from the training: Learn about the glue that binds business services and IT infrastructure
• A recent adventure or cool thing you have seen or done!: Having 2 young ones is a great adventure

[ripzem]

• Name- Ripzem Lepcha
• Where you are located- Auckland
• Company and role- Southern Cross Health Society, Manager- Service Management
• Why Service Mapping- we are on a service mapping journey so wanted to learn more
• ServiceNow experience- 5+ months experience with ITSM modules
• What is the main thing you hope to take away from the training- Do service mapping right
• A recent adventure or cool thing you have seen or done! lifted a badminton racket after 7 years- body ache for 5 days 🙂