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‎02-20-2024 01:52 AM
NEED Help to automate creation of SNOW tickets for emails in my group mailbox.
Solved! Go to Solution.
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‎02-20-2024 04:00 AM
That is correct. We can do that using Inbound Email Action in Servicenow.
Navigate to your Inbound Email Action and create a new record. Please select the table as "Incident" as you want the Incident record to be created. Please also select other fields which you want to populate.
In the When to run section, you can add condition as "Recipient" contains/is your group's email address.
If my response helps you in any way, please indicate it by selecting "Accept as Solution" and "Helpful"
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‎02-20-2024 01:58 AM
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‎02-20-2024 02:01 AM
@DINMA Please specify your requirement in more detail so that it will help to understand your issue and give you assistance.
If you have to create SNOW tickets when someone sends an email to Servicenow, we can do that using "Inbound Email Actions" functionality in Servicenow.
If my response helps you in any way, please indicate it by selecting "Accept as Solution" and "Helpful"
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‎02-20-2024 03:49 AM
So an email is sent to my support group mailbox in Outlook and that triggers a ServiceNow incident ticket.
How can i achieve that?
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‎02-20-2024 03:56 AM
The inbound action is help you in that. The video will provide you more details.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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