Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Retake CSA mainline exam card is not getting into "My Exam" in snow

snehalwadde
Tera Contributor

3 weeks ago

I want to register for retake exam -CSA mainline ,my first attempt was on 16th Nov 25
after 3 days of waiting period I am not getting any option to retake 

0 Helpfuls
  • 307 Views
4 REPLIES 4

GlideFather
Tera Patron

3 weeks ago

Hi @snehalwadde,

 

there was the exam platform transition. From Webassessor (legacy) to Pearson VUE (new).

 

And this transition was complete on 17th November. Your exam was on 16th so it was during this period. After 17th Nov the legacy platform isn't supported by ServiceNow anymore.

 

You can read about how to register and schedule an exam with the new platform here:

[GF#2] I just scheduled my 1st exam with Pearson VUE | Here's the guide and my experience 

 

But my experience was to register directly with the new platform not having anything from the past. 

 

Try to check the My Exams:

GlideFather_0-1763978915294.png

 

And if it is not possible to do it from there, then go to the Help Centre and raise a case for SN University Team to assist you. 

 

Good luck and please let me know how it went to understand it for future references

_____
No AI was used in the writing of this post. Pure #GlideFather only

kafl
Giga Contributor
In response to GlideFather

2 weeks ago

I passed my certification with Passexam-4-sure not long ago, and honestly, content like this helped me stay on the right track. Very informative and nicely presented.

Dr Atul G- LNG
Tera Patron
Tera Patron

3 weeks ago

Hi @snehalwadde 

From 18th November, the exam vendor has changed, so you’ll need to book it using the new process:

 

 

Re-take

What is a retake scenario?
  • Retake: Applies when a user fails, misses, or no-shows an exam and wants to attempt it again. 
What if I’m registering for a retake with a waiting period period? 

In this case, the 90-day scheduling window begins after the waiting period period ends. 

Example: If you register for a retake on December 1 with a 10-day waiting period, your scheduling window will run from December 11 to March 11. 
 Can I retake exams? 

Yes, you can retake mainline exams such as CSA, CAD, CPOA, and CIS as many times as needed. A retake fee is required for each attempt. 

The retake fee is $150 for the CSA, CAD, & CPOA exams, and $225 for all CIS exams.

There is a 3-day waiting period between the first and second attempt, 30 days between the second and third. All subsequent attempts require a 6-month waiting period. 

NOTE:
*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Marvin5
Tera Expert

2 weeks ago

I'm having a similar experience and I've raised a case with ServiceNow, still waiting for an update after a week. Far from seamless.

0 Helpfuls