SNOW

DINMA · ‎02-20-2024

NEED Help to automate creation of SNOW tickets for emails in my group mailbox.

Aniket Bhanse · ‎02-20-2024

That is correct. We can do that using Inbound Email Action in Servicenow.

Navigate to your Inbound Email Action and create a new record. Please select the table as "Incident" as you want the Incident record to be created. Please also select other fields which you want to populate.

In the When to run section, you can add condition as "Recipient" contains/is your group's email address.

If my response helps you in any way, please indicate it by selecting "Accept as Solution" and "Helpful"

View solution in original post

Dr Atul G- LNG · ‎03-04-2024

Hi @DINMA

Do you have the Admin rights? As only Admin can see this or any ACL in your instance which blocking you.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dr Atul G- LNG · ‎02-20-2024

Hi @DINMA

Its not SNOW, its SN or ServiceNow.

You can use inbound action

https://youtu.be/HJXm40VKrLA

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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