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06-18-2025 04:08 AM
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06-18-2025 11:03 PM
Hi @BonthuM ,
As per your Screenshots, Names are not correct. Please check the screenshot and rectify the names and try it again.
Role name should be HHD_admin not only admin or HHD.admin. (In your screenshot HHD_ is missing.).
If my answer helped you, please mark it solution accepted and helpful.
Regards,
Nikhil Bajaj
Regards,
Nikhil Bajaj
ServiceNow Rising Star-2025
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06-18-2025 09:50 PM
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06-18-2025 11:03 PM
Hi @BonthuM ,
As per your Screenshots, Names are not correct. Please check the screenshot and rectify the names and try it again.
Role name should be HHD_admin not only admin or HHD.admin. (In your screenshot HHD_ is missing.).
If my answer helped you, please mark it solution accepted and helpful.
Regards,
Nikhil Bajaj
Regards,
Nikhil Bajaj
ServiceNow Rising Star-2025
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07-11-2025 10:12 AM
Thanks for the help !!
I blew away my instance 2x trying to figure out what I was doing wrong.
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07-11-2025 10:17 AM
Hi @Shelly2 ,
Is it sorted now. I left answer for you below as well.
Regards,
Nikhil Bajaj
Regards,
Nikhil Bajaj
ServiceNow Rising Star-2025
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10-02-2025 10:12 AM
This was very helpful, thank you. However, the guide itself does not mention this and has a screen shot showing it as just "admin" and just "user" which undoubtedly is what is causing the confusion. Not saying this to complain as I was able to easily enough find this. But other might struggle so might be worth updating.
