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06-18-2025 04:08 AM
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06-18-2025 11:03 PM
Hi @BonthuM ,
As per your Screenshots, Names are not correct. Please check the screenshot and rectify the names and try it again.
Role name should be HHD_admin not only admin or HHD.admin. (In your screenshot HHD_ is missing.).
If my answer helped you, please mark it solution accepted and helpful.
Regards,
Nikhil Bajaj
Regards,
Nikhil Bajaj
ServiceNow Rising Star-2025
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4 weeks ago
I found this solution very helpful. Thank you.
I noticed that the roles that auto filled in ' Let's add roles...' in Studio were admin and user. When you continue the actual role names created by the system were x_snc_hhd.admin and x_snc_hhd.user, ie without the hhd_ prefix.
Using this solution I created the roles manually using hhd_admin and hhd_user creating the x_snc_hhd.hhd_admin and x_snc_hhd.hhd_user. With these the Validation worked.
Perhaps if you had manually entered the roles in the Create wizard adding hhd_ to the offered roles it may have worked. As it is the screenshot in the training appears to be slightly at odds with what actually happens.
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06-18-2025 11:27 PM
Hey @Nikhil Bajaj9 thank you so much for the solution, It worked
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06-18-2025 11:33 PM
Hi @BonthuM
Great to hear this.
Regards,
Nikhil Bajaj
Regards,
Nikhil Bajaj
ServiceNow Rising Star-2025
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07-11-2025 08:40 AM
I'm so glad I'm not the only person having this issue - I looked at #8 on my learning module, and I don't have notes to add a new user or new admin, and the task keeps failing.
As to the comment about only a percentage needed to pass, true ,but the next lesson depends on this one validating correctly
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07-11-2025 10:07 AM
Hi @Shelly2 ,
Follow step 7- click on "Create new role" link and you will find screen like below and then you can provide role name here:-
Try it and let me know the result.
If my answer Helped you in anyways- mark it Solution accepted and Helpful.
Regards,
Nikhil Bajaj
Regards,
Nikhil Bajaj
ServiceNow Rising Star-2025
