SNPI Story 1 - Build a Scoped HHD Application

BonthuM
Tera Contributor

Getting this error even though created admin and user roles

1 ACCEPTED SOLUTION

Hi @BonthuM ,

 

As per your Screenshots, Names are not correct. Please check the screenshot and rectify the names and try it again.

 

NikhilBajaj9_0-1750313098936.png

Role name should be HHD_admin not only admin or HHD.admin. (In your screenshot HHD_ is missing.).

 

If my answer helped you, please mark it solution accepted and helpful.

 

Regards,

Nikhil Bajaj

 

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

ServiceNow Rising Star-2025

View solution in original post

24 REPLIES 24

derekjohnson
Tera Contributor

odd as the instructions in the task show this, not to add hhd to the name of the roles at all - the task instructions need to be updated as i see no where that it says to use  "hhd_admin" and "hdd_user" and their own screenshot in it doesn't show that.

 

derekjohnson_0-1752595854608.png

 

SumairH
Tera Contributor

Fix (worked for me):

  1. Go to Studio > HHD App Dashboard.

  2. In the left navigation, expand Security > Roles.

  3. You’ll see admin and user listed.

  4. Delete those and create new roles manually:

    • Name: hhd_admin

    • Name: hhd_user

I’ve also attached a screenshot for reference.

rahulgyawal
Giga Contributor

I faced the same issue.

Cause:
The root cause is the task description tells us to create admin and user role only. However, At the end hhd_user and hhd_admin is expected.

Fix: 
rename the roles from the HHD. On left side in ServiceNow Studio, Click HHD. Go to Role, Two roles should be present i.e admin and user. Click on each and update Suffix field respectively for both by adding 'hhd_' on front. Click update once done.

Nekkanti Vasavi
Tera Contributor

HI ,

Change the name for existing role as below and do the same with admin role

NekkantiVasavi_0-1761058976651.png