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06-18-2025 04:08 AM
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06-18-2025 11:03 PM
Hi @BonthuM ,
As per your Screenshots, Names are not correct. Please check the screenshot and rectify the names and try it again.
Role name should be HHD_admin not only admin or HHD.admin. (In your screenshot HHD_ is missing.).
If my answer helped you, please mark it solution accepted and helpful.
Regards,
Nikhil Bajaj
Regards,
Nikhil Bajaj
ServiceNow Rising Star-2025
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07-15-2025 09:11 AM
odd as the instructions in the task show this, not to add hhd to the name of the roles at all - the task instructions need to be updated as i see no where that it says to use "hhd_admin" and "hdd_user" and their own screenshot in it doesn't show that.
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08-23-2025 08:33 AM
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10-06-2025 08:52 AM
I faced the same issue.
Cause:
The root cause is the task description tells us to create admin and user role only. However, At the end hhd_user and hhd_admin is expected.
Fix:
rename the roles from the HHD. On left side in ServiceNow Studio, Click HHD. Go to Role, Two roles should be present i.e admin and user. Click on each and update Suffix field respectively for both by adding 'hhd_' on front. Click update once done.
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3 weeks ago
HI ,
Change the name for existing role as below and do the same with admin role
