Unable to claim the CSA

[AdarshS13740104]

Hello All,

I am unable to claim the CSA voucher. While doing so it is redirecting me to the payment page. I have completed all the pre -requisites:

1) Completed the CSA course and earned the voucher.
2) Account linked with Webassessor and reflecting the same.
3) Working with Partner Company/organization.

what else I need to do? Please help me out.

[Dr Atul G- LNG]

Hi @AdarshS13740104 

It looks like you may need to pay to claim it. It’s best to speak with your manager and let them know it's showing as a paid option — your company might not have access to free vouchers.

If the issue still persists, consider logging a Now Learning case for further assistance."

[GlideFather]

Hi @AdarshS13740104,

not knowing your organisation's policy but if I remember correctly I could claim a voucher by paying the credits, but I knew I was allowed to... so better talk to your company's representative or your manager...

[Bhuvan]

@AdarshS13740104 

If you are employed with ServiceNow Partner Organization and you have access to Partner Portal, you can access all learning on-demand courses for free and you will also get CSA, CAD and all CIS-Exams vouchers for free. You can also attempt Micro-Certifications for free from ServiceNow University

https://learning.servicenow.com/now/lxp/home

On completion of on-demand course, you will get a voucher to registered email ID and also can be accessed from below link

https://learning.servicenow.com/now/lxp/view-all/vouchers/vouchers

You can redeem the voucher and book the exam with Webassessor and in future with Pearson VUE [ServiceNow is changing exam provider from Webassessor to Pearson VUE from Nov 18, 2025]

Transitioning from Webassessor to Pearson VUE FAQ - ServiceNow University

Make sure you have access to Partner Portal. If not, check with your Company ServiceNow Co-Ordinator to register for Partner Portal and try to redeem the voucher again.

You can also raise a support case with Now Learning team and they can help to redeem the voucher and help with Partner Portal registration if any issues.

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[AndersBGS]

Hi @AdarshS13740104 ,

 what do you mean by you’re unable to. if you don’t work for a partner, then you need to  pay to get the voucher and take the exam.