Urgent: CSA Exam Registration Pending – Case Still Unresolved
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3 weeks ago - last edited 3 weeks ago
Hi Team, my ServiceNow CSA exam registration is still pending. I raised a support case (CS0634013) over a week ago, but the issue has not been resolved, and I am still unable to register for the exam. This delay is affecting my certification and job opportunities. Could you please prioritize my case and help resolve this issue as soon as possible? I would greatly appreciate your prompt support. Thank you.
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3 weeks ago
If you haven't already, you can also contact ServiceNow Certification Support through the Help Center and mention that your registration has been pending for over a week. Including screenshots and your exam details may help speed up the investigation.
Hopefully, the support team or a community moderator can prioritize your case soon. Wishing you a quick resolution and all the best for your CSA certification!
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2 weeks ago
Congratulations on achieving your CSA certification! 🎉 We wish you continued success in your certification journey.
Regarding CS0634013, this case was escalated to our Internal and Security Teams for further investigation. We sincerely apologize for the extended time taken to resolve the matter. The Security Team provided an update on the case on August 6, 2026.
We also noticed that multiple cases were subsequently created regarding the same concern. Our team has responded to those cases within the applicable resolution time SLA.
If you experience any further issues or require assistance, please feel free to reach out to us through the SNU Help Center. We will be happy to assist you.
Thank you for your understanding and cooperation.
