Urgent: CSA Exam Registration Pending – Case Still Unresolved

[srikanthsabavat]

Hi Team, my ServiceNow CSA exam registration is still pending. I raised a support case CS0634013 over a week ago, but the issue has not been resolved, and I'm still unable to register for the exam. This delay is impacting my certification and job opportunities. Could you please prioritize my case and help resolve it as soon as possible? I would really appreciate your support. Thank you.

[Dr Atul G- LNG]

Hi @srikanthsabavat 

For this, the Learning team is best placed to answer, buddy. We can't help much with this, as it falls within their area of expertise.

[yashkamde]

Hello @srikanthsabavat ,

Plz refer this and follow the steps as guided :

Urgent Escalation and Exam Reschedule Request – ServiceNow CSA Exam Case 

If my response helped mark as helpful and accept the solution.

[srikanthsabavat]

Hi Yashkamde,

Thank you very much for your response and your suggestion.

I have already followed up with the Now Learning Support Team multiple times through my existing support case (CS0634013) and have also explained that the delay is directly affecting my current job opportunity. I have additionally sent an escalation email requesting a priority review, but it has now been more than one week, and I have not received any further response after the initial acknowledgment.

As my CSA certification is urgently required, I would be very grateful if you could let me know whether there is any direct contact number, email address, or escalation contact for the ServiceNow University Certification Team or the appropriate team handling re-exam authorization requests.

[Tanushree Maiti]

Hi @srikanthsabavat 

I can see that you have already logged a case with the Now Learning Support team through ServiceNow University.

I suggest following up with the support team and adding a polite comment explaining that the delay is directly affecting your upcoming job opportunity. This may help them understand the urgency of your request.

After that, please wait for their response.

I hope your issue is resolved soon. Wishing you the very best, and good luck!