User Training and Super User Training

[#1]

Hi Community, this is first of many posts, I expect!

I am currently working my way through a Service-now implementation and we plan to go live in 6 weeks.

I have to start getting all the users trained and ready for this new solution, I would like to see some example User training guides to help me develop my own, unfortunately I can find any!

We also have three groups a user could fall into, Basic user, Super user and then Admin, has anyone here had a similar separation of users and that could advice me on how you tackled training or what privileges on the Service-now environment each user had?

Thanks,

JM

[astoik]

cannot access this link, can you please send another

[john_andersen]

Here is the direct link:

http://www.fruitionpartners.com/img/cst/f6135/Admin101_TrainingManual_v11.pdf

[HugoFirst]

I clicked on the link but got "Access denied \n You are not authorized to access this page. "

I'm logged in, so am I to assume that I'm still a newbie and not worthy to drink from this fountain of knowledge?

[jamie_m_odonnel]

I was looking more for the Service-now for Process Users training manual instead of the admin training. anyone have training they are willing to share?

[kstainsby]

Hi Jamie,
You can get it (and other documents on the Nashco website www.nashcosolutions.com ) registration is required but it is free for any Service-now users. If you want to contact me directly I can also email it to you.
Ken Stainsby (ken@nashco.ca)