Where can report technical issues within on demand courses?

[stephaniede]

Hi everyone,

I'm currently following an on demand course and came across a few technical issues with the video material.

Only the virtual assistent is no good in helping you when you have other problems then lab instance issues.

And I can't reporting a case through the normal portal because I need to mention a instance.

Who know's the right place to go to?

Thanks in advance, Stephanie

[stephaniede]

Hi Atul,

do you know, where can I log a ServiceNow learning case.? 

I found this date-issue on the learning instance as well, but no place where to log such a finding

Regards, Stephanie

[Dr Atul G- LNG]

Hi @Jinjian Tan 

Go  to Now Learning

On top left - Click on Help

A new page will be loaded - On right you can see Case

 Then click on Create Case

Put the details and course name. 

[AndersBGS]

Hi @stephaniede 

what issue did you encounter? Is it with your system or the video material you encountered issue?

If my answer has as helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

 Anders

[Jinjian Tan]

I have an open case and there is some issue on loading the UI of the same course, they give me a proposed solution status hours ago.

However......

At this moment, it seems like the whole nowLearning platform have some issue and give me 400 Bad Request for it.

I guess they still trying the fixed it.