Why is my certification showing zero

[Harish Bainsla]

Hi @yusufs968352117 

there are few things

1. Are you login to correct account

2. Certificate may expire 

if these are ok then you can create a case from your account 

if my answer helps you mark helpful and accept solution 

[Dr Atul G- LNG]

Hi @yusufs968352117 

Did you log in with the correct ID or the ID you use in now learning? Better is log a case with the Now Learning team and the team can help you.

[Community Alums]

 Hi @yusufs968352117 

Well, we definitely need more information to address your question precisely. There could be many reasons why you see Certification as ZERO (POSSIBILITY IS HIGH THAT YOU HAVEN'T EARNED ANY IN BEST CASE SCENARIO).

If you earned any certificate, then check it here: Verify ServiceNow Certification

Other recommended use case to check further.

1. Make sure using right credentials and logging with ID associated with Webassessor account. Email address is linked to your Webassessor account and used to track certifications. 

2. Make sure that if It's micro certification it's not deprecated

3. If having multiple IDs make sure both are merged 

4. Best way to validate certificate is by logging to Webassessor account 

Best Wishes!