Small Organization Integration

[Alan_W]

Outside of DISA, or any of the branches of service, any small agencies out there adopt ServiceNow and what was the learning curve? Did it help or turn out to be too large and cumbersome to adopt?

[yvonneKTRS]

Aloha Alan!

I work for a small agency (135 personnel) that adopted servicenow a few years ago. I haven't been here long but from what I can tell the adoption process has been a little slow. We are a DISA tenant on the IL4 environment, so it has presented a few roadblocks for us as far as APIs are concerned. Currently we are working on standing up the HR module. Once we have stood that up, we are looking to expand out to our sister centers because of how expensive the product is.