Government agencies are under pressure to move faster, but critical processes often get stuck in slow, manual steps. Whether it’s onboarding a new employee, handling a citizen request, or pulling insights from field investigations, disconnected systems and endless checklists make it harder to get things done.     That’s where ServiceNow CRM with Now Assist comes in. By combining workflows with generative AI, ServiceNow can cut through the noise—automating routine steps, surfacing insights instantly, and keeping people focused on the work that matters. This isn’t just about making back-office tasks more efficient; it’s about applying AI to real, everyday agency use cases that directly improve the outcome of serving the public.  In this session, we’ll show you how common challenges can be turned into smarter, connected workflows that save time, reduce errors, and scale across the government.    Key Topics We Will Cover:  The New Imperative: Moving beyond back-office efficiency to enhance front-line effectiveness with AI.   The Platform for Transformation: Intelligent triage and tasking, predictive analytics for readiness, and automated orchestration  AI-Powered Use Cases:  Agency Readiness Orchestration: Automating the complex cross-functional workflows for ready checklists, ensuring teams are 100% ready on time.  Intelligent Reporting: Effective dashboards and reporting to manage the mission. Using generative AI to instantly summarize unstructured text from field reports, identify trends, and accelerate the process improvement lifecycle.  Live Q&A with our solutions experts Don't miss out on this discussion - Register Now! ... View more

Across federal agencies, mission success increasingly depends on providing a seamless customer experience while ensuring the work behind the scenes gets done with accuracy and speed. ServiceNow’s federal CRM empowers agencies to modernize their front office—acting as a digital front door for citizens, businesses, mission partners and other agencies—while seamlessly connecting to the middle and back-office processes that drive true mission outcomes.   This webinar will showcase ServiceNow’s CRM capabilities for the public sector, highlighting how agencies can unify constituent engagement, provide self-service, streamline workflows, and break down silos across service delivery. Attendees will also hear from partners who are delivering innovative solutions that connect the front, middle, and back office to support critical government missions.   Whether your agency is focused on constituent-facing services, internal mission workflows, or intra-agency workflows, you’ll see how ServiceNow provides a connected platform to deliver experiences that matter and results that count.   Don’t miss out – Register Now! ... View more

The Federal workforce is rapidly adapting to emerging technologies and preparing for future skills needs. With the adoption of AI across the Federal landscape, critical skills will be even more in demand as public sector organizations harness innovative talent to adapt to these changes. Join us to learn how your agency can stay ahead in this transformation.   In this session, ServiceNow experts will focus on how to most effectively upskill and reskill for mission-critical capabilities—and how to maintain a continuous pulse on the “skills supply chain” of the workforce. Save your spot today to explore how Generative AI can help create dynamic development plans, improve workforce visibility, and drive internal mobility.   By the end of this session, you’ll understand how to: Seamlessly and consistently update detailed skill profiles for your workforce Leverage GenAI to create individual development plans Make smarter talent decisions with visibility into current workforce skills and capabilities and plan for future needs Enable agency leaders to understand their talent and provide managers with a 360° view of their team’s career information Drive internal mobility and workforce retention with visibility into career opportunities Don’t miss out – Register Now! ... View more

The Department of Defense (DoD) relies on the Planning, Programming, Budgeting, and Execution (PPBE) process to turn strategy into funded capabilities. Increasingly complex missions, distributed data, and multiple stakeholder requirements make coordinated, timely decision-making more challenging. Modernizing PPBE execution offers an opportunity to enhance visibility, streamline processes, and better align investments with strategic priorities.   ServiceNow’s Strategic Portfolio Management (SPM) helps DoD leaders meet these challenges with a centralized, AI-enabled platform that links strategy to outcomes.   With SPM, DoD leaders can:  See the full picture – gain real-time visibility across domains from cyber to logistics for better Program Objective Memorandum (POM) decisions.  Adapt with agility – model scenarios, reallocate funds, and reprioritize investments as missions and threats evolve. Strengthen transparency – produce clear, fact-based reports on fund requests, allocations, and spending to simplify budget explanations and support accountability.   Align to mission – link programs, risks, and outcomes directly to the National Defense Strategy, ensuring every dollar advances readiness and deterrence.  This session explores today’s PPBE challenges and demonstrates how ServiceNow SPM improves agility, accountability, and mission impact for Government leaders to make strategic decisions. From capturing program requests to tracking execution performance, discover how a unified digital AI platform enables collaborative planning, sharper investment decisions, and stronger mission outcomes.    Don't miss out - Register Now!   ... View more

ServiceNow U.S. Air Force Special Interest Group (SIG)  Date: Tuesday, October 21, 2025 Time: 10:00am - 11:30amET Location: Online - Teams   Featured Speakers: Thomas Smith, 78 th  ServiceNow Platform Owner, AFMC Jacob Creech, 78 th  ServiceNow Platform Administrator, AFMC Jack Lawson, Digital Transformation Product Champion, AFRL  Tauf Chowdhury, Digital Native Advisor to CIO, AFRL  ... and more!   We’re excited to invite you to the ServiceNow U.S. Air Force Special Interest Group, happening virtually on Tuesday, October 21 st . Join us to connect with peers, share ideas, and explore tailored insights for the U.S. Air Force community.    During this session, we will cover the below topics:  AFMC 78th ABW/SPCD Journey Leveraging Hardware Asset Management (HAM) AFRL's App Engine experience developing the Security and Policy Review Information Tool (SPRINT) Overview of ServiceNow   Don't miss out - Register Now!     ... View more