Add the Widget 'Ticket Attachment' in the Order Guide page

[rajalakshmi12]

Hi All,

I was trying to add the OOB widget 'Ticket Attachment' in my Order Guide page. But the attachment gets attached on the Order Guide rather than the Request item which will be created on submit.

To precise, we need the attachment option on Order Guide page, but to be mapped on the Request Item record(which will be created after submitting).

Example :

Page : sc_cat_item_guide

Can anyone help me on what values to be defined for ''Record ID" & "Record Table" on widget instance options on the code as per the above requirement?

[Goran WitchDoc]

Btw.. if everything goes as planned, there will be a OOB widget for Order guides that handles attachment and more... But still the "Safe harbor" thingie, so they aint promising it will make the Kingston release.

[danielbartholom]

Hi Goran,

I was hoping you could help please. So I am testing your Widget in my DEV instance and I must say it is pretty smart and gives me what I need in order for attachments to be uploaded to the Request record and so on.

One thing I have noticed is that when I submit an Order Guide via your widget, when I open both the Request record or any included RITM from the order guide the 'Order Guide' form field is not populated. I have quite a few Workflows and Business Rules that require these fields to be populated with the appropriate name of the Order Guide submitted,

Is there something missing from the Widget that would normally populate these fields?

Your assistance would be most appreciated.