Mass Reassign cases

[benson-ange]

Dear Snug

We have a lot of cases that need to be moved to a particular user, is there a way to select them all and move rather than doing this individually? example letters being returned, we would like to move them out of the main inbox so we can focus on the SNOW tickets... help!!! thank you Ang

[gregmc83]

Depending on validations but you could, from a list view (if the field is present), select multiple rows (using Ctrl and drag) of the Assigned To field and then update the top row to the user you want to assign them all to. 

[yasserbouat]

first press CTRL button and click on the field "assign to" on each incident you want , then double click on one of the selected cases and then fill the user you want to assign to him those incident : 

After assignign to him those incident , right click on a field and click "filter out" : 

[Ankur Bawiskar]

@benson-ange 

you can use the Update Selected feature and update the Assigned To

If my response helped please mark it correct and close the thread so that it benefits future readers.

[manojmkumar]

Hi, this is an out of the box function on the CSM/FSM configurable workspace. You can open the workspace and then select all the cases you want to reassign, Click on Edit button on the top and then populate the Assigned to name, and hit update. Refer the screenshot here.

I hope this helps.

Manoj