Hello
We have to create one report with this two requeriments.
1 - Total time incident or task has been assigned to a especific support group. (one support group can be assigned to one incident or task several times during its lifecycle so total time must be the sumatory of all time)
2 - number of times the incident or task has been assigned to a especific support group.
the version of our servicenow is Istanbul.
i am noob working with servicenow so i dont know how to to start with.
Please can someone help me out?
all your suggestions will be much apreciated.
