June 2019 Patching Update

[Christine Kara1]

ServiceNow has determined there will be security patches for June as part of the Patching Program. As a reminder, these patches only contain critical security fixes – there are no performance or functional fixes included.  

Here are the latest patching targets for June.

Security Patching Targets (within a release family) 

June 2019

Releases	Patch Target Options	Release Notes
Kingston	Kingston Patch 14b or above	Kingston
London	London Patch 6b or above	London
Madrid	Madrid Patch 1 Hot Fix 2a	Madrid

Have Questions?

For more information and additional resources, please reference our FAQs or visit our Patching & Upgrades Community. 

[arnabwa]

 Hi Christine,

We are planning to upgrade our sub-prod instances from Kingston to Madrid in a couple of days. 

However we see that since the above patching program is scheduled, we are not able to schedule a release upgrade. If we upgrade to Madrid patch 3, we definitely do not need this patch upgrade of Kingston.

Could you please suggest me how do I cancel this patch upgrade and schedule a release upgrade. We are on strict timelines and we need to upgrade our DEV instance for client at the earliest.

Many Thanks,

Arnab 

[Christine Kara1]

Hello Arnab,

I apologize for the late response; I just returned from being out of office. You may change the target version of the scheduled patching CHG from Kingston to Madrid Patch 3 if you wish to upgrade to Madrid instead. 

If you need further assistance, please comment in the Program Record or visit the Contact Support page at http://www.servicenow.com/support/contact-support.html to work with someone directly on your specific request. Hope this helps!

Thanks, 

Christine

[Kevin172]

Hi Christine

We have just received notification for 2019 Kingston End of Life Upgrade in October but haven't received notification for the June 2019 patching - does this mean we don't have to do anything until October?

Regards

Kevin

[Christine Kara1]

Hi Kevin,

You should have received a June 2019 patching notification for patchable instances on Kingston. After June, Kingston then becomes unsupported with the release of New York in Q3-2019, so next would be your Kingston EOL upgrade in October.

Please visit the Contact Support page at http://www.servicenow.com/support/contact-support.html and they can look into details on why you did not receive a June patching notification.

Thanks,

Christine

[Kevin172]

Hi Christine

Thanks - the support person I spoke to didn't know why I hadn't received a notification and suggested that I manually raise the Change Requests to upgrade our instances to Kingston 14b.

Regards

Kevin

[Kevin172]

Hi Christine

I've just realised that the Kingston EOL Change Requests will disable the Upgrade Instance function so this cannot be undertaken manually.

Regards

Kevin