Activity Stream : Sent emails are not being captured.

Praveen V R
Tera Contributor

‎11-30-2023 06:21 AM

In Vancouver patch 3, the activity streams in the Agent Workspace and Service Operations workspace, the emails sent are not being visible. Where as for the same incident opened in the platform view, it shows up the emails. 

However, in Vancouver Patch 2 or Utah the same behavior is not seen. 

Has anyone else faced this issue and have come up with a work around for the same? Or is there any known issue regarding this? 

 

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Elijah Aromola
Mega Sage

‎11-30-2023 06:50 AM

Is this affecting specific users only? Or admins as well?

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Praveen V R
Tera Contributor

‎11-30-2023 06:59 AM - edited ‎11-30-2023 07:00 AM

it is affecting the admin as well. Also specifically the watchlist users are not getting added to the CC as well.

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Elijah Aromola
Mega Sage
In response to Praveen V R

‎11-30-2023 07:02 AM

When you configure it from the SOW form view do you see the emails are checked? 

ElijahAromola_0-1701356512280.png

 

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Praveen V R
Tera Contributor
In response to Elijah Aromola

‎11-30-2023 07:09 AM

Yes @Elijah Aromola The fields are all checked both in Agent workspace and Service Operations Workspace. 

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