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‎07-28-2022 01:34 PM
Ok, let me start by saying I know about these items.
- Available patches and hotfixes (servicenow.com)
- Patching and Upgrades Program | Release Cycle - Support and Troubleshooting (servicenow.com)
- Rome Patch 9 - Security Fixes - Release Notes (servicenow.com)
- ServiceNow Patching Program FAQs - Support and Troubleshooting
- Upgrade planning checklist (servicenow.com)
What I'm being asked to supply is a step by step process ServiceNow takes when applying monthly patches to instances. Yes, I think it's a bit much too. But, this is what the client wants. Does something like this exist?
Solved! Go to Solution.
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‎07-29-2022 12:16 AM
So "They update your non-prod on x-2, roll out their updates, you check them and on x they update PROD" isn't sufficient?
In that case I would log a case with NowSupport to get those steps from ServiceNow directly. In that case you have it from the source itself and you can show your customer that this is what you got from their supplier. If not enough, they can take it up with their sales rep.
If my answer helped you in any way, please then mark it as helpful.
Mark
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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‎08-01-2022 11:14 AM
As not to cause any more discomfort on your part, I marked your post as the correct answer.
Cheers.
