Preparing our users for Next Experience

[Vivin Viswanath]

Hey folks, 

I work with two organizations who have many power users in ITBM, HRSD, ITSM, and some scoped apps using the native UI. I was introduced to ServiceNow right when they moved from UI15 to UI16 and the whole List v2 and List v3 debacle. 

As we're preparing to upgrade to San Diego, I'm wondering if this kind community can share their respective experiences when upgrading to San Diego (primarily from the UI perspective). 

1. What were the most frequent gotchas' in San Diego?

2. What's the buggiest part of the Next Experience?

3. Any significant pitfalls of NE for our Developers to look out? (i.e. comparing versions of a file, Studio experience, etc.)

I'm just brainstorming and want to pick other experts' brains so we're not going into this blind. 

Thanks!

[Maik Skoddow]

Hi

in my article Allow users to switch between Next Experience UI and UI16 you can find a solution which allows users to decide by theirselves switching to the next experience.

And in my article Platform: Next Experience || Knowledge & Troubleshooting Resources I have collected some helpful resources which can help you to get a better picture of the Next Experience.

Maik

[Vivin Viswanath]

These two links were extremely helpful, Maik. I've read through them and made the changes on our company demo instances. Thanks! 

[Ethan Davies]

Hi Vivin,

Going to try and keep this short since there is a good answer on here already. 

In short, as a fulfiller or end user it's not going to impact you at all. It's a new UI, some things are in different places from where you're used to clicking but other than that I really don't view it as a big deal.

If you're an admin on the other hand or building scoped apps as delegated developer, there will be some things to be aware of in the articles Mark linked. There are a few things that do raise the blood-pressure in Next Experience as a developer, but I would say overall there haven't been any show-stoppers.

There is a new training course on NowLearning called 'Welcome to ServiceNow' which covers the Next Experience quite well, I would suggest that as a resource for getting users up to speed with the new UI.

[Abhay Kumar1]

Hi Vivian, I will share my experience just to help you to be aware and please make sure you do good rehearsal on NE on lower environment before moving to prod, 1. Homepage is no more supported , you can allow user to change sys_property but next release will make you missing this as well, so it's a big work specially if you have a menu item display. 2. Theme (default & dark) OOB , you are lucky if you are happy with these themes on NE otherwise it's one of big task to create default theme on NE not straight forward. 3. Some of liked functionality won't work like global search output ( cant be in list view), cant drag and drop breadcrumbs to make favourite, Edge won't refresh created favourite instantly. 4. Going to miss Connect, even there is so far no news anything coming related this. There are KB for some of issue with Servicenow and waiting to get resolution, i have these on top up of my head