After Wash upgrade, double-click to move items from 'Available' to 'Selected' column no longer works

Roberta B
Mega Guru

After we upgraded our non-prod instances to the Washington DC version, the double-left-click to move items from the 'Available' column to the 'Selected' column no longer works for any of the 'Personalize List Columns' (cog icon) feature.

 

I can still click and move them one at a time, but the double-click saves so much time.

 

Is this a known error?

6 REPLIES 6

Roberta B
Mega Guru

We are on Washington DC Patch 2-Hotfix 1

Yousaf
Giga Sage

Hi Roberta,
It seems to be working fine for me. Not sure if it can be cache issue but can you try removing cache and try 
or use another browser or incognito mode.

Please Mark Correct and Helpful if it helps.


***Mark Correct or Helpful if it helps.***

I've already cleared browser cache and cache in all our ServiceNow instances.  I also tried incognito mode.

This IS working fine in MS Edge; however, not in Chrome in all our instances that are running Wash DC Patch 2-Hotfix 1 and Utah Patch 10a.

Rafał Rataj
Tera Contributor

Vancouver patch7-hotfix2a
has the same issue, double click stopped working, perhaps even a patch earlier

so I would assume this is a ServiceNow 'feature'