After Wash upgrade, double-click to move items from 'Available' to 'Selected' column no longer works

Roberta B
Mega Guru

After we upgraded our non-prod instances to the Washington DC version, the double-left-click to move items from the 'Available' column to the 'Selected' column no longer works for any of the 'Personalize List Columns' (cog icon) feature.

 

I can still click and move them one at a time, but the double-click saves so much time.

 

Is this a known error?

6 REPLIES 6

Edward Rosario
Mega Sage
Mega Sage

This is the reply from SN support.

Most Probable Cause: Issue is seen after upgrading the chrome browser version to 125. This has been reported as a product bug PRB1768385 in ServiceNow. Currently the PRB is in investigation state.

Solution Proposed: Meanwhile, please use either of the below workarounds.
 - Use different browser. (I tried in MS Edge and the issue still exists)
 - Use manual process to move data in slush bucket till you move to next stable version of chrome.

 

Please Mark Correct and Helpful if it helps.

Ben Sweetser
Tera Contributor

I'm seeing the same issue in Vancouver. I did find that if I select the item with a click, pause, and then double-click, it is moving the item over, but it is definitely not as streamlined as it used to be...