AI Search - Button 'Open in new tab' does not working as expected in Washington DC version.

[khoaphan1]

Hi all,

Currently, our customer's instance has just been upgraded to the Washington DC version and AI Search has been activated. When I search on the portal using AI Search, the results list show an icon 'Open in new tab,' but when I click on this icon, it doesn't work as I expected, meaning it doesn't open a new tab but reloads the page instead.

However, when I switch to the Employee Center Portal, clicking on this icon works as intended. As far as I know, this feature is new in AI search from the Vancouver version onwards.

Is there any way to configure this icon to work correctly when I search on the portal? It should open a new tab, but currently, it only opens in the same page.

Thanks!

[Dr Atul G- LNG]

Hi @khoaphan1 

D.C. Release is just announced and this can be a known issue. Might be log a Now Support case. 

Hi @Duy Nguyen Truo 

Any thoughts. 

[Darren Lau]

We are on Xanadu Patch 4a and this is still not working for us.  When we enabled AI Search back on Vancouver, this was a known issue.  I'm surprised this isn't fixed yet.  I've submitted a case to HIWAVE support.

[Zackery Reynold]

Did you ever figure this out? It's happening to us.

[Zackery Reynold]

Did you ever figure this out? It's happening to us.