virtual agent

[HARSHA GOWDA R]

The VA topics are working as expected in the dev instance. We moved 4 VA topics to the test instance — all are functioning correctly except for the 'Password Reset' topic(this will submit the ritm record). This specific VA topic is not being picked up in the test environment, and the error mentioned above is appearing.Not able to figure out the issue

[Dr Atul G- LNG]

Hi @HARSHA GOWDA R 

It must work, please check topic is fully moved from dev to test. Also, check here:

https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/administer/login/concept/pass...

[Ankur Bawiskar]

@HARSHA GOWDA R 

was this also captured with some update in your update set?

Also test that topic in Preview mode and see if any error in logs

check these links

Virtual Agent message before conversation ends: 'I'm having technical issues and won't be able to co... 

Connect Support via Virtual Agent not working and displays "I'm having technical issues and won't be... 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[HARSHA GOWDA R]

Tried its not working

[Ankur Bawiskar]

@HARSHA GOWDA R 

see the links I shared

If my response helped please mark it correct and close the thread so that it benefits future readers.