All ATF failed to open catalog item page all the sudden after security upgrade KB2699920

[xu_lin]

Our ATF failed yesterday with same step when open request form from Service Portal. I have to increase the timeout to 55 to let it run. Looks like the upgrade happened at night causing this but have no clue why. Is anyone experiencing same issue?

[xu_lin]

My version is newest one as glide-zurich-07-01-2025__patch4-hotfix3-12-23-2025.

Dig deep and found affect those forms with large data query to populate to dropdown list. I have to increase the timeout to 120 second to open one form. Other forms are normal, 5 seconds can open successfully. 

Before the new update, all ATF form open under 5 seconds. 

[xu_lin]

Good idea, will try that, thanks!