Assess Button Visible on New Problem Record After Australia Upgrade

KartikM49574975
Kilo Sage

Hello, 

 

After upgrading to the Australia release, the Assess button is appearing on a brand-new/unsaved Problem record. Before the upgrade, it was hidden until the record met the required conditions.

 

We've compared the UI Action (Declarative Action) between environments and found no differences.

Has anyone seen this behavior after the Australia upgrade or know of any related platform/UI Action changes?

 

Thanks!

12 REPLIES 12

Ankur Bawiskar
Tera Patron

@KartikM49574975 

is that a declarative action or UI action?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Hello @Ankur Bawiskar 
Its declarative action. Thanks

@KartikM49574975 

there should be some difference

share screenshots of both

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@KartikM49574975 

check any difference in script include which is used in conditions for that declarative action

new sn_sow_problem.SOWProblemUtils().canAssess(current)

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Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader