Hello I am working on the CSM and would like to enhance the Standard Ticket Header on the case record page.Currently, the header displays key fields such as Case Owner, Priority, Contract, Account, and Asset. As shown in the attached screenshot, ther...

Hello All, We have an inbound action configured to copy the email body into the work note, but it has failed for some records. This is especially puzzling since the condition seems to be satisfied. I’d appreciate your help in identifying the reason f...

 Hi,I've set up a 'list_view' ACL which is functioning correctly in the Native UI, but it's not taking effect in the Compliance Workspace.1. ACL :2: Workspace: Fields are editable. Thanks.!Kartik Magadum 

Dear All,I am trying to send a table format data in emails, but the strange is i am able to see the table headers/columns when i preview the notification, but unable to send a table in emails.  I created a scheduled job to trigger a notification, and...