Assess Button Visible on New Problem Record After Australia Upgrade
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3 weeks ago
Hello,
After upgrading to the Australia release, the Assess button is appearing on a brand-new/unsaved Problem record. Before the upgrade, it was hidden until the record met the required conditions.
We've compared the UI Action (Declarative Action) between environments and found no differences.
Has anyone seen this behavior after the Australia upgrade or know of any related platform/UI Action changes?
Thanks!
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3 weeks ago
is that a declarative action or UI action?
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
Hello @Ankur Bawiskar
Its declarative action. Thanks
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3 weeks ago
there should be some difference
share screenshots of both
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
check any difference in script include which is used in conditions for that declarative action
new sn_sow_problem.SOWProblemUtils().canAssess(current)
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
