Australia Upgrade checklist

[Vijay Baokar]

Hello Folks,

We are planning to upgrade to Australia version. As a part of validation activity, i need a sample template or checklist which we can refer pre and post upgrade.

If anyone has checklist in a form of excel would be great to have. 

[Vijay Baokar]

Hi @Tanushree Maiti 

yes you are right i got the opportunity to set up the Dev and Test instance as instance readiness. So just preparing now for first upgrade to Australia. 

[DylanBlumenberg · Accepted solution]

Hi @Vijay Baokar, upgrade steps can vary widely depending on your ServiceNow use case and instances, but these are the general high-level upgrade steps that we use:
 

High level steps:

1. Review release notes
2. Export any existing update sets that need to be kept
3. Clone Production over Development
4. Update Development to the new version
5. Review Development skip report
6. Run ATF and manual tests in Development
7. Remediate issues if necessary
8. Clone Production over Test
9. Update Test to the new version
10. Review Test skip report 
11. Run ATF and manual tests in Test
12. Remediate issues if necessary
13. Update Production
14. Review skip report in Production
15. Remediate issues if necessary