We recently upgraded to Australia and have noticed the Special Handling Notes are now appearing incorrectly as html instead of the rich text format as expected and as it worked previously.
I created a new SHN to verify if maybe previous ones were just not converted, but still get the tags.
Here's what it should contain:
Entry Restriction:
- Clearance for space access required
- This is a test record
View the attached image for what is current popup.
I noticed if it's a simple sentence, it appears correctly, but when i do formatting or adding any bullets, it appears with html tags.
Where do i go to verify or is this something we need to contact Support with?
