Hi everyone,
I have been working with ServiceNow for a while now, and one thing I keep running into is the balance between building something simple vs. making it “future-proof” with more complex logic.
On one hand, the platform is incredibly powerful for workflows and automation which makes it tempting to design highly detailed solutions from the start. On the other hand I have noticed that overengineering early on can sometimes create more maintenance challenges later.
From what I understand, the community here is built around sharing real-world experiences and helping each other solve problems faster through collaboration so I wanted to get your perspective on this.
A few questions for those with more experience:
- Do you prefer a “start simple, iterate later” approach or designing a fully scalable solution upfront?
- How do you decide when to stick with out-of-the-box features vs. customizing heavily?
- Have you ever had to refactor a solution because it became too complex over time?
Personally, I am leaning more toward keeping things minimal at first and improving iteratively, but I’d love to hear how others approach this especially in larger enterprise environments.
Looking forward to learning from your experiences!
